Privacy Policy
Your privacy matters to us at GlideStudioSteep
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GlideStudioSteep respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost importance and employ suitable technical and organizational safeguards. This covers secure storage, encrypted transmissions, and restricted access to personal information inside our company.
Secure Storage
Personal data is kept in secure systems with access restrictions and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during communication between your browser and our infrastructure.
Limited Access
Access is restricted to authorized personnel who require the data to deliver services.
Although we deploy robust security measures, no online transmission method is entirely risk-free. We continually update our security practices to counter emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on governing laws, you may be entitled to view, rectify, erase, or limit how your information is used.
To exercise these rights, reach out using the contact details at the end of this policy. We will reply within a reasonable period as required by applicable law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order information: 3 years after last service interaction
- Payment transaction records: 7 years for tax and accounting purposes
- Website analytics data: 26 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 2 years of inactivity
Cookies and Web Tracking
We use cookies and related technologies to enhance your browsing experience and gain insights into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser preferences. However, turning off certain cookies might impact site functionality. For more details about our cookie practices, please consult our Cookie Policy.
Links to External Websites
Our site may include connections to external websites or services. This privacy policy covers only GlideStudioSteep and our site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal obligations. When substantial updates occur, we will adjust the "Last Updated" timestamp at the top of this policy.
Please take a moment to review this policy periodically so you know how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or are concerned about how we handle your information, please reach out to us.
Contact Us About Privacy
GlideStudioSteep Privacy Team
Rose Street Garden Florist, Edinburgh
Edinburgh, United Kingdom EH1 3QR
Email: [email protected]
Phone: +44 131 555 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within seven business days.